Support Information

Below, please find information on how to place orders, how orders are fulfilled, and our cancellation/refund policies.

Order placement:

Please place orders via the website preorder page. Cupcake/cookie dough/cookie orders can be made 1 day or more before the requested pickup/delivery date. Please place cake orders 2 or more days ahead of time. You will receive an auto-created order confirmation immediately after placing the order. If you have any specific requests please either 1) call us at 707-297-6678 and either speak with an employee or leave a message during non-business hours and we will call you back during our business hours or 2) send an email to hello@foxandfawnbakehouse.com

Order fulfillment:

Orders can be picked up between 2pm and 4pm on the day you selected for pickup at the window on the right side of the shop at 305 1st St.

Please let us know whether you have special requests (e.g. flavors, breakdown of cupcake types, writing you’d like on a cake/cupcake box, etc) on the notes section of the website while checking out. We generally try to accommodate special requests, but we cannot guarantee them. We will not respond to these requests left in the checkout notes section. For requests where you need a non-urgent response, please 1) call us at 707-297-6678 and either speak with an employee or leave a message during non-business hours and we will call you back during our business hours or 2) send an email to hello@foxandfawnbakehouse.com. For any request that is especially critical or urgent, please follow up your request with a phone call to 707-280-0667 and leave a detailed message.

Cancellations and refunds:

Pre-orders are made to order, so we will only refund for cancellations before the order is in our baking queue: cupcake, cookie and cookie dough orders can be cancelled up to the day before your requested pickup/delivery date; cakes must be cancelled within 48 hours of the requested pickup/delivery date. No refunds will be issued for orders that are not picked up on the requested pickup date. We try to contact customers who fail to pick up their orders by closing time, but we cannot guarantee this service. If you forget to pick up your order, please contact us asap and we will save your cupcakes for later pickup, if they are still available. We will only save cupcakes/cakes/cookies for 24 hours after the requested pickup date, after which they will no longer be available. Cookie dough will be saved up to 3 days before it will no longer be available.

Website Privacy Policy

Our website privacy policy can be found here